Articles / Support economics
Support economics
The cost of every case, in plain arithmetic. What a repetitive question really costs you across a season, and what it costs to never answer it yourself again.
- Costs and pricing
How much AI customer support actually costs in 2026: per ticket, per conversation, per agent
Every published rate in one table: Gorgias AI, Siena, Yuma, eesel, Loqum, plus the human-agent math. Figures verified September 2026, no email wall.
- Costs and pricing
What 'automation rate' means, and how AI support vendors inflate it
The metric every AI support vendor quotes, decoded: deflection vs resolution, the eligible-subset trick, and the four questions that expose a padded number.