Managed AI teammates for e-commerce support
Sell more.
Drown less.
In e-commerce, customer support grows with sales: success creates its own bottleneck. Loqum helps you scale your business without compromising service quality or margin.
Anna is a Loqum AI teammate. Add her on LinkedIn and ask her anything. The conversation is the demo.
Growth has a tax.
You pay it in the queue.
Sell a hundred orders and a familiar pile of questions shows up. Sell a thousand and you get ten piles. It is almost linear: every package you ship is a future conversation.
Ignore the queue
It turns into refunds, chargebacks, and one-star reviews.
Hire to cover it
The margin is gone. And peak season multiplies the queue exactly when hiring is most absurd.
The e-commerce trapYou can’t afford to do support right. You can’t afford to skip it.
Same team. Same hours.
More orders handled.
A Loqum teammate works inside the helpdesk you already use. No migration, no new platform, no dashboard to babysit. It answers the repetitive questions from your approved policies and hands everything else to your humans.
The queue stops scaling with sales. Growth stops being self-punishing.
The queue vs. orders shipped. Same store, two futures.
- Works in
- The helpdesk you already use. It shows up as a user in your existing tools.
- Trained on
- Your policies, your customer orders, and your product catalogue. Shipping, returns, exchanges, warranty.
- Answers
- Where is my order, returns and refunds, delivery changes, order edits, discount codes.
- Escalates
- Everything else, to your humans. Judgment stays with people.
- Limits
- Restricted case scope. Read-only, least-privilege tools. Answers pulled from approved sources before invented. Pause any capability at any time.
- Managed by
- Loqum. We build it, train it, and run it. You get the output, not the upkeep.
Not another chatbot.
It respects your customers
It answers from your approved sources and hands the conversation to a human the moment it is out of its depth. No loops, no fake empathy, no deflection. Customers get answers, not obstacles.
It works in the open
It lives in your helpdesk as a user, so every conversation is a ticket you can read, check, and override. Nothing happens in a black box you have to take on faith. You can watch it work.
It has a manager
Once a month you talk to your AI Engineer: what it handled, what it missed, what it should learn next. An audit, a report, and a plan for new capabilities. Someone is accountable for its work.
It starts with the easy tickets.
It does not stay there.
First it clears the repetitive end of the queue. Then it learns. We keep training and tuning it on your store, so over time it takes on higher value work: the edge cases, the almost-refunds, the conversations that turn a complaint into a second order.
The goal is not a deflection bot. The goal is a valued member of the team that supports your growth instead of taxing it.
Simple tickets first. Higher value work as it learns.
One store. Real numbers.
Our first deployment is live today, inside a real store’s helpdesk.
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Bob Sagget (placeholder name), Acme (placeholder store)
The client’s real name and words stay private until they agree to be named. Placeholders, not inventions. When we can show you more, we will.
How hiring one works.
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/01
Tell us about your store.
We review your setup and your policies, then confirm fees and timing. No spot is promised before that.
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/02
Working in about two weeks.
Built, trained on your policies, and managed by us. It shows up in your helpdesk like any new hire.
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/03
Fixed monthly plans.
$500 up to 350 cases a month
$1,000 up to 850 cases a month
$3,000 up to 4,000 cases a month
Handling more than 4,000 cases a month? We are probably not the right provider for you.
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/04
Limited on purpose.
We take a limited number of stores so each teammate gets managed properly. If we are full, we will say so.
Try one before you hire one.
Anna is a Loqum teammate with a LinkedIn profile. Add her and ask her if we are taking on new clients. She will give you a straight answer either way. One conversation will tell you more about working with us than this page can.